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Cancellation and Refund Policy

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.henscompany.com (the “Website”) and our ‘The Hen’s. Co’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.

Customer Cancellation

Non-Customer Cancellation

Payment gateway

Delivery Charges

You will be liable to pay the applicable delivery charges based on the order value and distance of delivery location.

Delivery time

The standard delivery time shall be 24 hours after 100% of the payment is received by us. It is clarified that the order will be shipped only upon receipt of complete payment. In case, the payment fails, and payment is not revised within 12 hours, the order shall be treated to be cancelled.

However, in case of excessive demand or unsuitable weather conditions/ prevailing local situations, the delivery time may be extended. An intimation of the same beyond 24 hours, shall be provided on your registered mobile number through SMS/ whatsapp or through email.

It is agreed/ accepted by you that the total liability of Hen’s Co or VND Ventures Private Limited shall in no case exceed the order amount or Rs. 3000/- whichever is lesser.


Process Payment Method Refund Source TAT
Order Edit/Cancellation/ Compensation/ Payment Failure Net Banking Source 5-7 Business Days
Debit/Credit Cards Source 4-7 Business Days
UPI Source 2-4 Business Days
Wallets- PayTM Source 2-4 Business Days

In case of payment at the time of delivery, You will not be required to pay for:

Health/ Hygiene

We follow industry standard quality checks and norms as stipulated by the applicable law, as amended from time to time. The product is checked and then dispatched, however as the product is perishable, due to adverse climatic conditions or any condition beyond our control if the quality of the product deteriorates, then Hen’s Co. and/ or VND Ventures Private Limited shall not be liable. You are advised to check the product before consumption.

Jurisdiction and Governing Law

The governing law shall be laws as applicable in the State of Madhya Pradesh, including, but not limited to any local guidelines/ circulars etc. In case of any dispute, the jurisdiction shall be of the Courts at Jabalpur, Madhya Pradesh.

For more queries

Email – info@henscompany.com
Contact – +91-788-000-8188